Privacy policy

1. Information We Collect
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. This includes:

• Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Device Information: IP address, time zone, and cookie information to help us load the site accurately for you.

2. How We Use Your Information 
We use your personal data to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products and offers (which you can opt out of at any time).

3. Sharing Your Information
We share your Personal Information with service providers to help us provide our services. For example:

• We use Shopify to power our online store.
• We use shipping providers (like Australia Post) to deliver physical goods.
• We may share your information to comply with applicable laws and regulations.

4. Digital Products and Subscriptions
For digital and subscription products, we retain your email and purchase history to provide continued access to downloads and to manage recurring billing cycles.

5. Your Rights
If you are an Australian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@softenstudio.com.