We share your excitement in sending your order, just as you eagerly anticipate its arrival! Please note, we ship orders on Tuesdays and FridaysAll orders are dispatched from Adelaide, South Australia.

Free shipping on Australian orders $500 and over
Standard shipping $10
Express shipping $15

New Zealand
Free shipping on New Zealand orders over $500
Standard shipping $20

 International orders
International shipping $25 AUD

Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office. 

We understand online shopping can be difficult and aim to make this process as easy as possible for you. Returns and exchanges are accepted within 14 days of receiving your order (with tags attached). Returned items must be in original, unworn condition.

To Prepare your Return Shipment:

Step 1 Email our team to notify us of your return at (within 14 days of receiving your order).

Step 2 Post your return order to:
Soften Studio
PO BOX 6047

Step 3 Returns are processed to your original payment method within 48 hours of receiving return.